Versione Italiana
technical support
EIDOS provides its customers with a highly efficient, widespread Technical Assistance Service.
Installation is followed up with great care and personalized. The company team of specialist technicians operates at the Customer's site following up not only installation of the new EIDOS systems purchased but also training of operating personnel.
The operating team is always available subsequently to solve any problems. In the unlikely event that an EIDOS machine has to be removed for repair, EIDOS provides a "replacement" machine so that the customer is not forced to stop the production system.
Customers can always contact the handy "on-line" assistance service using a special telephone line to obtain a rapid solution to minor problems or information or advice from the technician.
Consumables and parts are supplied quickly and new supports or new adhesives can be studied at any time with EIDOS technicians, testing these in the laboratory with therefore the certainty of obtaining materials that comply perfectly with specific requirements.
Installation is followed up with great care and personalized. The company team of specialist technicians operates at the Customer's site following up not only installation of the new EIDOS systems purchased but also training of operating personnel.
The operating team is always available subsequently to solve any problems. In the unlikely event that an EIDOS machine has to be removed for repair, EIDOS provides a "replacement" machine so that the customer is not forced to stop the production system.
Customers can always contact the handy "on-line" assistance service using a special telephone line to obtain a rapid solution to minor problems or information or advice from the technician.
Consumables and parts are supplied quickly and new supports or new adhesives can be studied at any time with EIDOS technicians, testing these in the laboratory with therefore the certainty of obtaining materials that comply perfectly with specific requirements.